Return/Exchange Policy

Category: Questions about DJ Inkers & our website
Posted: 03/03/2012 01:19 PM
Views: 1658
Synopsis: Can I return or exchange DJ products? What is DJ Inker's refund policy?

DOWNLOADS: ALL download sales are FINAL! Sorry... there's really very few exceptions. Because the product is available to you instantly, we cannot offer any refunds or exchanges on downloadable products. This is for our protection & observance of copyright rules. (Exceptions: 1. You accidentally bought the same download twice. Please contact us for assistance & we'll arrange an exchange. 2. You are having technical difficulties with your download. Please contact us for assistance.)

DJ CD's: We guarantee our CD's against defects under normal use for 30 days from the date of purchase. We will be happy to replace it for you if unworkable problems are encountered.

Refunds are only available on unopened CD's within 30 days of purchase date. Otherwise, we can only offer store credit or exchanges.

If there is a problem with your CD at the time of purchase, please contact us and we'll be glad to resolve the issue free of charge. This is only for defective CD's. This does not include damaged disks that were accidentally inserted into the toaster with a pop-tart or left in the car on a hot day. If that happened (we're hoping that cases like this won''t be too messy), then another CD will need to be purchased. Ask us about purchasing a discounted back-up CD if you need to replace one that was damaged or lost. :)

SCHOOL PRODUCTS: Refunds are only available within 30 days of purchase date... and on items that are unused & include all of the 'pieces'. Otherwise, we can only offer store credit or exchanges.

SHIPPING COSTS FOR RETURNS/EXCHANGES: If we made a mistake on your order... OR there's a problem with any of the products that you ordered... we are, of course, happy to pay any additional shipping to make the correction. Otherwise, additional shipping charges are the responsibility of the buyer.

PLEASE REMEMBER: All DJ images and fonts are intended for personal & educational use only. Each download or CD is to be used by a single user unless additional 'Site Licenses' have been purchased. Click here to view our 'Terms of Use...'


 
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