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What if I signed up for DJ emails, but I no longer get them?

Category: Questions about DJ Inkers & our website
Posted: 01/21/2014 11:00 PM
Views: 685
Synopsis: There are several reasons why you may have stopped getting DJ emails. It's almost always due to one of the following issues listed.

There are several reasons why you may have stopped getting DJ emails. It's almost always due to one of the following issues listed below:

First... be sure to check your Spam or Junk folder. DJ emails could be going there by mistake. Make sure you add smiles@djinkers.com to your safe list (or white list).

Gmail users: Make sure you look inside your 'promotions' folder. Chances are, the DJ emails are going there. You can always change your rules and direct emails from smiles@djinkers.com to go to your inbox if you prefer.

Sometimes customers (or friends they've forwarded an email to) accidentally click on the "Permanently Remove" link by accident, unsubscribing them from the email list. To be sure you haven't accidentally unsubscribed, you can open an old DJ email & click on "update profile" at the bottom of the page. You will be prompted to enter your e-mail address, after which instructions for updating your profile will be e-mailed to you. When you get that e-mail, click on the link inside it and you will be taken to a page where you can 're-submit' your profile.

You can also follow this link to redo the sign-up process...

Another possibility is that there's an issue with your Internet Service Provider. More and more often, ISP's like AT&T, AOL, Excite etc. (and many smaller companies), have begun experimenting with anti-spam filters. Unfortunately, these filters sometimes interpret our mailings as spam, preventing their delivery. We are constantly working to have our mailings removed from such blacklists, however, in the meantime, there are several things you might do to solve this problem....

1. Check to see if your ISP account has a way for you to recover filtered emails (they almost always do). Usually filtered mail is automatically put into a folder called "Junk Mail" or "Spam," which you can easily access. After finding our mail, you may then be able to click on a link that might say, "This is not spam," or, "Allow this sender to send you email."

2. You may also be able to adjust or change the settings of your ISP account to modify how your email is filtered. It might also be required that you add smiles@djinkers.com to your safe list (a list of approved e-mailers).

3. Sign-up using another e-mail address.

4. Worst case, you can complain to your ISP (see sample letter below). ISPs employ powerful filters to block unwanted mail and will sometimes accidentally block legitimate, requested mail also. We use a mailing service called Constant Contact to send our mails. We ask that you contact your ISP and request they either remove the block on our mail, or specifically whitelist it. We have included a message drafted for this purpose below. Once you have received an answer from your ISP, please forward it to postmaster@constantcontact.com so that they can work with your ISP if there are more questions.
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Here is a SAMPLE Message to your ISP:

To: (Your ISP) Customer Support

Subject: Remove Constant Contact Block

Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested. I value these communications and would like to receive them using this email address.

DJ Inkers uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has a strict anti-spam policies in place. Because your filters block emails from Constant Contact I am unable to receive these communications.

Please help me determine why these emails are being blocked. For further information about Constant Contact or to request more information from them such as log files, the Ops team can be reached at ops@constantcontact.com.

Please contact me when this problem has been resolved. Thank you,
XX


 
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